Recload — Refund & Cancellation Policy

Effective date: 23 September 2026 Contact: support@recload.com

Cancelling

You can cancel your subscription at any time from your account page, or by emailing support@recload.com. When you cancel:

• Your subscription stays active until the end of the current billing period, then stops renewing.
• You keep access to Recload until that period ends.
• We do not charge a cancellation fee.

Refunds

• 14-day money-back guarantee: if Recload isn't for you, email us within 14 days of your first payment and we'll refund it in full, no questions asked, even if you have already used Recload. Any clear message saying you want to cancel is enough; you don't need a form.
• We refund within 14 days of hearing from you, to the same card or payment method you paid with, with no fee.
• This covers, and goes further than, your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, which would otherwise let us deduct for the days you'd already used.
• After that window, payments for completed billing periods are non-refundable, and cancelling does not refund the current period (you keep access until it ends).
• If you were charged after cancelling, or billed in error, contact us and we'll make it right.

Statutory rights

Nothing in this policy limits any non-waivable statutory rights you have under your local consumer law (for example, EU/UK "right of withdrawal"). Where those apply, they take precedence over the above.

Chargebacks

If you have a billing problem, please contact us first — we can usually resolve it faster than a chargeback. Fraudulent chargebacks may result in termination of access.

How to reach us

Email support@recload.com with the email address you subscribed with. We aim to respond within 5 business days.